Privacy Policy
Privacy Policy

At Crabtree & Evelyn® we understand and respect your concerns about privacy and security. We are committed to maintaining and using your information responsibly. We collect information for one reason – to serve you better.

What information is collected?

When you make a purchase, fill out a survey, enter a contest, sign up to receive information or ask to be on our e-mail distribution list, we will collect your name, NRIC/Passport number, postal address, telephone number, e-mail address and birthday information. For security reasons, we do not store your credit card information.
We also maintain a record of your purchases from any our stores in Singapore and do not knowingly collect information from children under the age of thirteen.

How is my information used?

When you fill out an online customer survey, we will use the information provided to learn more about you so we can continually improve our stores and your customer shopping experience. When you participate in a contest, lucky draw or promotion online, Crabtree & Evelyn (and other participating companies, if any) may use the information you provide for purposes such as event communication and winner notification even if you have chosen not to receive e-mail or mail from Crabtree & Evelyn prior to participating in the contest, lucky draw or promotion. You may choose not to participate in contests, lucky draw and promotions if you do not wish to receive information from Crabtree & Evelyn and/or other participating companies.

When you request for your name be added to our mailing list, we will use the information that you provide to send you emails and mailings about our products, services and promotions.

Will my information be shared with third parties?

Crabtree & Evelyn does not sell or rent any personal information about our customers to any third party.  We may share the name, address and/or e-mail address of those customers who have chosen to participate in a contest, lucky draw, promotion or survey with reputable third parties for the purpose of implementing our event. Those third parties may provide services such as mailing information about the contest, lucky draw, promotion or survey, managing customer information, providing customer service, fulfilling promotional obligations and/or notifying winners. We do not authorize those third parties to make any other use of your information or to send you unsolicited mail. We may also share the name, address and/or e-mail address of our customers who have requested that their names be added to our mailing list with reputable third parties who work with us to implement our mailing programs.

With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal our customers’ personal identity.

How do I remove my information?

If you prefer not to receive e-mails from us, please follow the removal instructions at the bottom of the next e-mail that you receive from

You may also contact us through the following methods:
By email:
By Phone: +65 6735 1611
By Mail: 1 Maritime Square, #10-23
Harbourfront Centre
Singapore 099253
Please include your name, NRIC/Passport number & telephone number as it appears on the email or postal mail you received from us and indicate ‘Do not contact me by (telephone), (email) or (mail)’.

Does use cookies?

Cookies, or bits of information automatically stored on your computer’s hard drive, recognizes your browsing preferences. We use cookies to personalize your online browsing experience. Your cookies also allow us to recognize you when you return to our site. Cookies do not store any personally identifiable information, such as your name, address or any financial information.

Can I ‘refuse’ cookies?

You can turn off cookies in your internet browser. Consult your browser’s ‘help’ section for instructions on how to disable cookies.

Does link to other sites? may include links which will take you away from our site to other web sites, which are not under our control. These websites have their own privacy and security policies which you should review. Crabtree & Evelyn holds no responsibility for linked web sites.

Changes to the Privacy & Security Policy?

Crabtree & Evelyn may update the Privacy & Security Policy. We will post the changes here. You may wish to check this section from time to time for any updates.